paldo Privacy Policy

1. Information We Collect

When you register and use paldo, we collect certain personal information that is necessary to operate your account and comply with applicable Philippine regulations. The categories of information we collect include registration details such as your full name, date of birth, and contact information; financial information such as your preferred payment method and transaction history in Philippine pesos (PHP); and device and usage data such as your IP address, browser type, and the pages you visit on our platform. We collect this information directly from you when you fill in forms, make deposits or withdrawals, or contact our support team. In some cases, we may also receive information from payment processors or identity verification providers that we work with to fulfil our regulatory obligations.

We only collect information that is genuinely needed to provide you with a safe, functional, and compliant gaming experience on paldo. We do not collect sensitive personal information such as your national ID number unless it is specifically required for identity verification under Philippine law. All information you provide must be accurate and up to date — if your details change, please update them through your account dashboard as soon as possible. Providing false or incomplete information may affect your ability to make withdrawals or may result in account suspension in accordance with our Terms and Conditions.

• Full name, date of birth, and contact details at registration
• Payment method details and PHP transaction records
• Device identifiers, IP address, and session activity logs
• Identity verification documents when required by regulation
• Communications you send to our support team

2. How We Use Your Data

paldo uses the personal information we collect for a number of clearly defined purposes, all of which are necessary to deliver our service to Filipino players. The primary purpose is to operate and manage your account — this includes processing your deposits and withdrawals in PHP, verifying your identity, and ensuring you can access the games and features available on the platform. We also use your data to comply with our legal and regulatory obligations under applicable Philippine law, including anti-money laundering requirements and responsible gaming obligations. Where you have opted in to receive communications from us, we may use your contact details to send you relevant updates about your account or the platform.

We use device and usage data to maintain the security and performance of the paldo platform, to detect and prevent fraudulent activity, and to improve the overall experience for all Filipino players. This includes analysing patterns of use to identify technical issues and to understand which features are most useful to our players. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. We do not sell your personal data to third parties for their own marketing purposes under any circumstances, and we never will.

3. Sharing & Disclosure

paldo does not sell, rent, or trade your personal information to any third party. We share your data only in the limited circumstances described in this section, and only to the extent necessary for the specific purpose. We work with trusted service providers — including payment processors, identity verification providers, and platform infrastructure partners — who process data on our behalf under strict contractual obligations that require them to protect your information and use it only for the purposes we specify. These providers are carefully selected and are required to maintain appropriate security standards.

We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so — for example, in connection with anti-money laundering investigations or court orders. In the event that paldo undergoes a business restructuring or change of ownership, your personal data may be transferred to the new entity as part of that process, and you will be notified in advance where required by applicable law. Outside of these circumstances, your data stays within the paldo platform and is not shared with any other party.

4. Data Security

Protecting your personal information is a core responsibility that paldo takes seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encryption of data in transit using industry-standard protocols, access controls that limit who within our organisation can view your personal information, and regular security reviews of our systems and processes. Payment transactions on the platform are processed through secure, PCI-compliant channels to protect your financial details at every step.

While we take all reasonable steps to keep your data secure, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account safe — we strongly recommend that you use a strong, unique password for your paldo account and that you never share your login credentials with anyone. If you believe your account has been accessed without your authorisation, please contact our support team immediately through your account dashboard so we can take prompt action to protect your information. We will notify you in accordance with applicable Philippine law if we become aware of a data breach that affects your personal information.

5. Your Rights as a Filipino Player

As a player based in the Philippines, you have a number of rights in relation to the personal information that paldo holds about you. You have the right to access a copy of the personal data we hold about you, and to request that we correct any information that is inaccurate or incomplete. You also have the right to request the deletion of your personal data in certain circumstances — for example, if you close your account and we no longer have a legal basis to retain your information. Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

You may also have the right to object to certain types of processing, or to request that we restrict how we use your data while a query or complaint is being resolved. To exercise any of these rights, please contact our support team through the details available in your account dashboard. We will respond to all valid requests within a reasonable timeframe and in accordance with our obligations under applicable Philippine data protection law. If you are not satisfied with how we have handled your request, you have the right to raise a complaint with the relevant Philippine data protection authority. We are committed to working with you to resolve any concerns about your personal data fairly and transparently.

6. Cookies and Similar Technologies

paldo uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience as a Filipino player. Strictly necessary cookies are essential for the platform to function — they enable you to log in, navigate between sections, and maintain your session securely. Without these cookies, the platform cannot operate as intended, and they cannot be disabled. We also use functional cookies that remember your preferences and settings so you do not have to re-enter them each time you visit, and analytics cookies that help us understand how players use the platform so we can make improvements over time.

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of certain parts of the paldo platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. If you have questions about how we use cookies or would like more information about the specific cookies in use on the platform, please visit the FAQ page or contact our support team through your account dashboard.

7. Updates to This Policy

paldo may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make material changes, we will notify registered players through the contact method on file and will update the effective date at the top of this page. We encourage all Filipino players to review this page periodically so they are always aware of how their personal information is being handled. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or about how paldo handles your personal data, please visit the FAQ page for quick answers to common questions, or contact our support team directly through your account dashboard. We are always happy to explain how we use your information and to help you exercise your rights as a Filipino player on our platform.